Quick Summary
- Find the official business Page: Log in to Facebook, search for the business, and confirm the name, location, profile image, and contact details before posting your review.
- Open the Reviews or Recommendations section: Select Reviews, Recommendations, or Rating from the Page menu. On some devices, this option may appear under More or About.
- Choose whether you recommend the business: Facebook commonly uses a Yes or No recommendation system instead of asking users to select a traditional one-to-five-star rating.
- Describe your firsthand experience: Mention the product or service you used, what happened, what the business did well, and any problems you experienced. Keep the review honest, specific, and respectful.
- Troubleshoot a missing review option: You may be unable to leave a review when the business has disabled Recommendations, you are not logged in, or you are viewing a personal profile instead of an official business Page.
Leaving a review on Facebook is a simple way to share your experience with a business and help other customers make informed decisions. Facebook now refers to business reviews as Recommendations. Instead of choosing only a star rating, you select Yes or No when asked whether you recommend the business and then explain your experience.
How to Leave a Review on Facebook: Quick Steps
To leave a review on a Facebook business page:
- Log in to your Facebook account.
- Search for the business you want to review.
- Open its official Facebook Page.
- Select Reviews, Recommendations, or Rating.
- Choose Yes or No when asked whether you recommend the business.
- Write about your experience.
- Add a photo or relevant tags when those options are available.
- Choose the appropriate audience and select Post.
You must be logged in to Facebook, and the business must have Recommendations enabled on its Page. A meta-analysis of 156 studies and 69,006 participants found that review sentiment had the strongest relationship with purchase intention (r = 0.563), followed by usefulness (r = 0.481) and credibility (r = 0.460).
How to Leave a Review on Facebook Using a Computer?
Here is how to leave a review on Facebook from a desktop or laptop.
1. Log In to Facebook
Open Facebook in your browser and sign in to the account from which you want to publish the review. Facebook only allows logged-in users to post Recommendations on business Pages.
2. Search for the Business
Use the Facebook search bar to enter the business name. Check the business name, profile image, address, website and other Page details to ensure you have selected the correct business.
This is especially important when different companies have similar names or when a business operates several locations.
3. Open the Reviews Section
Visit the business Page and look for the Reviews tab near the top of the Page or below its cover photo.
When Reviews is not immediately visible, select More to see additional Page sections. Facebook notes that the Reviews tab may sometimes appear inside this menu.
4. Answer the Recommendation Question
Facebook may ask:
Do you recommend this business?
Select:
- Yes when you would recommend the business.
- No when you would not recommend it.
Facebook uses this Yes-or-No Recommendation system instead of relying only on the traditional one-to-five-star review format.
5. Write Your Review
Use the text box to describe your experience. A helpful Facebook review should explain:
- What product or service you purchased
- When or where the experience happened
- What the business did well
- Any problem you experienced
- How the staff handled your request
- Whether you would use the business again
Keep your review honest, specific and focused on your firsthand experience. A Yelp study found that gaining an additional half-star rating increased restaurants’ chances of selling out by 19 percentage points—or 49%.
6. Add Relevant Details
Depending on the Page and the version of Facebook you are using, you may be able to add photos or select descriptive tags such as “great service” or “friendly staff.” A response study found that businesses responding to customer reviews experienced an average 0.12-star rating increase and a 12% rise in review volume.
Only upload images that are relevant to the experience and that you have permission to share.
7. Publish the Review
Review your text for accuracy, select the appropriate audience when Facebook presents that option, and click Post. Your Recommendation will then appear in the business Page’s review area, subject to Facebook’s policies and automated review systems.
How to Leave a Review on Facebook Using the Mobile App?
The process is similar on Android and iPhone, although the position and wording of buttons can vary slightly. A helpfulness study examining 1,587 reviews across six products found that detailed reviews were considered more helpful, while extremely positive or negative reviews were less helpful for experience-based products.
Open the Facebook app and log in.
Tap the search icon.
Enter the business name.
Open the correct business Page.
Tap Reviews, Recommendations or Rating. You may need to open About or More first.
Select Yes or No when asked whether you recommend the business.
Write your feedback.
Add photos or tags when available.
Select Post.
On some versions of the Facebook mobile app, ratings and Recommendations may appear under the Page’s About section rather than as a separate tab.
How to Leave a Review on a Facebook Business Page?
You can only leave this type of review on a Page where the business owner has enabled Reviews and Recommendations. A credibility study involving 639 consumers found that negative reviews appeared more credible and positive reviews created greater trust when the reviewer’s identity was visible.
The basic process is:
Business Page → Reviews or Recommendations → Yes or No → Write feedback → Post
When Recommendations are enabled, logged-in Facebook users can publish feedback, view the Page’s rating and read public Recommendations. Turning the feature off removes the Page’s visible rating and review section.
What Should You Write in a Facebook Review?
A useful review gives readers enough information to understand what happened without becoming unnecessarily long.
Positive Facebook review example
I ordered a custom birthday cake from this bakery last week. The staff responded quickly, followed the design instructions and had the order ready on time. The cake looked beautiful and tasted fresh. I would happily order from them again.
Negative Facebook review example
I visited the store on Saturday and waited approximately 30 minutes for assistance. The product I had reserved was no longer available, and I was not informed before arriving. The staff were polite, but clearer communication would have improved the experience.
Short Facebook review example
Friendly staff, quick service and fair prices. I would recommend this business.
A strong review focuses on facts rather than insults. Mentioning the service, staff response, product quality and final outcome makes the review more valuable to both the business and future customers.
Why Can’t I Leave a Review on a Facebook Page?
There are several possible reasons why the review option is missing.
The Business Disabled Reviews
Facebook Page owners can turn Reviews and Recommendations on or off. When they turn the feature off, customers cannot publish new Recommendations, and the Page’s rating and previous reviews are removed from view.
The Reviews Tab Is Hidden
The Reviews section may be located under More, About or Rating, depending on the device and Facebook interface you are using.
You Are Not Logged In
Only users who are logged in to Facebook can publish a business Recommendation.
You Opened the Wrong Page
Make sure you are viewing an official business Page rather than a personal profile, unofficial community Page, location tag, or similarly named company.
Facebook Removed the Recommendation
Facebook may remove reviews or Recommendations that violate its Community Standards or spam policies. Removing spam reviews can also affect the rating shown on a business Page.
Are Facebook Reviews and Recommendations the Same?
The terms are often used interchangeably, but Facebook currently presents customer feedback primarily as Recommendations.
Rather than simply selecting a number of stars, users generally answer whether they recommend the business by choosing Yes or No and then writing about their experience. A business Page may still display an overall rating based on the reviews and Recommendations associated with it.
Tips for Writing a Helpful Facebook Review
Describe a Firsthand Experience
Review a business only when you have personally purchased its product, used its service or interacted with its staff.
Be Specific
Instead of writing “excellent business,” explain what made the experience excellent. Mention the service speed, product quality, communication or customer support.
Remain Fair and Respectful
You can describe a negative experience clearly without using threats, personal attacks or discriminatory language.
Check Important Details
Confirm dates, prices, locations and staff names before including them. Avoid publishing private information such as personal phone numbers, home addresses or payment details.
Give the Business a Chance to Respond
When the problem can be resolved, consider contacting the business before or after posting your review. You can then update your feedback to explain how the company handled the issue.
Final Thoughts
Learning how to leave a review on Facebook takes only a few steps: find the correct business Page, open its Reviews section, select whether you recommend it, explain your experience and publish the Recommendation.
The most helpful reviews are honest, specific and respectful. Whether your experience was positive or negative, sharing clear details gives future customers useful information and allows the business to understand what it is doing well or where it needs to improve.
Frequently Asked Questions (FAQs)
Why can’t I find the Reviews tab on a Facebook business Page?
The Reviews section may be hidden under More on desktop or under About → Rating in the mobile app. The business must also have Reviews and Recommendations enabled.
Why is there no option to leave a review even though Reviews are enabled?
Some Reddit users report seeing the Reviews section without the “Do you recommend this Page?” buttons. Try updating the app, using a browser or desktop device, and opening the Reviews section directly; the feature may also be unavailable in some regions.
Can I leave an anonymous review on Facebook?
No. You must be logged into Facebook, and your Recommendation is published publicly through your account. Facebook does not provide an anonymous option for business Page reviews.
Will my Facebook review appear in my friends’ newsfeeds?
Facebook Recommendations are shared publicly, so they are not restricted to the business Page. However, Facebook does not guarantee that every review will appear in all your friends’ feeds.
Can I edit or delete a Facebook review after posting it?
Yes. Facebook allows users to return to a business review and edit or delete it. Open the Page’s Reviews section, locate your Recommendation, and use its menu to access the available options.
Why is my Facebook review not showing after I posted it?
Filter the Page’s Recommendations by Most Recent and check again. Facebook may also remove reviews identified as spam or as violations of its Community Standards.
Why does the direct Facebook review link not work on my phone?
Review links sometimes behave differently across browsers and devices. Instead of using the link, search for the business manually in the Facebook app and open About → Rating or More → Reviews.
Can a business delete my negative Facebook review?
A Page owner cannot simply remove an individual review because it is negative. They can report it to Facebook for a possible policy violation or disable the entire Reviews section, which hides the Page’s rating and all reviews.
Do I need a Facebook account to leave a review?
Yes. Only users who are logged into Facebook can publish Recommendations on business Pages. Reviews cannot be submitted as a guest.
Why does Facebook ask whether I recommend the business instead of requesting stars?
Facebook primarily treats Page feedback as Recommendations. Users recommend or do not recommend a business, while Facebook uses the resulting reviews and Recommendations to calculate the Page’s displayed rating.