Quick Summary
- Facebook reviews are now called Recommendations: The option may appear as Reviews, Recommendations, or Page ratings, depending on your Page layout and Facebook version.
- You can disable reviews through Page settings: Switch into your Facebook Page, go to Settings & privacy → Settings → Page and tagging, and turn off the option allowing people to view and leave reviews.
- Turning reviews off affects the entire Page: Visitors will no longer be able to submit new reviews, and your Page’s public rating and existing Recommendations will be hidden.
- You cannot hide only negative reviews: Facebook does not let businesses remove selected legitimate reviews while keeping positive ones visible. Policy-violating reviews must be reported individually.
- Disabling reviews may reduce customer trust: Positive reviews provide social proof and can support business discovery, so consider responding to criticism or reporting spam before switching the feature off completely.
Can You Turn Off Reviews on Facebook?
Yes. A person with sufficient access to a Facebook business Page can disable its Reviews and Recommendations feature. A 0.5-star increase made restaurants sell out 19 percentage points—or 49%—more often, according to the Economic Journal.
Once Recommendations are switched off:
- Visitors can no longer leave new reviews or recommendations.
- The Page’s rating is removed from public view.
- Existing reviews and recommendations are no longer displayed on the Page.
- The Reviews section may no longer be accessible to visitors.
Meta states that turning Recommendations off disables the feature and removes the Page’s rating and reviews from public view.
This option applies to Facebook Pages, such as business, brand, organization, or public-figure Pages. It is different from Marketplace seller ratings, product reviews, comments, and reviews posted on third-party websites.
How to Turn Off Reviews on a Facebook Page
Follow these steps from Facebook on a desktop browser:
- Sign in to your Facebook account.
- Click your profile picture in the upper-right corner.
- Select See all profiles.
- Choose the Facebook Page you want to manage.
- Click the Page’s profile picture in the upper-right corner.
- Select Settings & privacy.
- Click Settings.
- Open Page and tagging from the left-hand menu.
- Find Allow others to view and leave reviews on your Page?
- Switch the toggle to the off position.
Facebook normally saves this selection automatically, so you may not see a separate Save button.
Quick Navigation Path
Facebook Page → Settings & privacy → Settings → Page and tagging → Allow others to view and leave reviews on your Page → Off
After changing the setting, visit the Page from another account or an incognito browser window to confirm that the Reviews section and rating are no longer publicly visible.
How to Turn Off Facebook Reviews on Mobile
The exact layout can differ slightly between Android and iPhone versions of the Facebook app, but the setting is generally located inside the Page’s settings. Businesses responding to reviews experienced a 0.12-star rating increase and 12% more reviews, according to Marketing Science.
Try the following route:
- Open the Facebook app.
- Tap your profile picture or menu icon.
- Switch into the Page you manage.
- Open the Page menu.
- Tap Settings & privacy, followed by Settings.
- Open Page and tagging.
- Look for Allow others to view and leave reviews on your Page?
- Turn the option off.
If the setting does not appear in the mobile app, open Facebook in a desktop browser. Meta’s published instructions specifically provide the full desktop path for switching Page Recommendations on or off.
Why Can’t I Find the Reviews Setting?
The option may be missing for several reasons. Approximately 16% of Yelp restaurant reviews were filtered as suspicious or potentially fraudulent in a Management Science study.
You Have Not Switched Into the Page
Facebook lets users manage Pages by switching from their personal profile into the Page profile. Make sure the Page’s profile picture and name appear as the active profile before opening Settings.
You Do Not Have Full Page Access
Some Page users only have limited or task-based access. Controlling what visitors can post, including whether they can leave reviews, may require Facebook access with full control.
Ask the Page owner or another administrator to check your access level or change the setting for you.
Facebook Calls Them Recommendations
Facebook has moved away from the traditional five-star review system for many Pages and uses Recommendations instead. A customer may recommend or not recommend a business and include written feedback.
Therefore, search for settings containing words such as:
- Recommendations
- Rating
- Reviews
- Page and tagging
- Viewing and sharing
Meta also notes that Pages that previously had reviews may have had Recommendations enabled automatically.
The Setting Is in a Different Location
Facebook regularly changes the appearance of Page settings. The wording may remain similar even when a menu is moved.
Look under:
- Settings → Page and tagging → Viewing and sharing
- The option should appear beside the question asking whether others can view and leave reviews on the Page.
You Are Managing the Page Through Meta Business Suite
Some Page controls are easier to find directly on Facebook than inside Meta Business Suite. Switch into the Page on Facebook.com and follow the Page and tagging route instead.
What Happens When You Switch Off Facebook Reviews?
Turning off reviews affects the whole Page rather than one individual review. Purchase probability peaked at ratings of around 4.2–4.5 stars and declined as ratings approached five stars, according to this research article.
New Reviews Are Disabled
Visitors will no longer be able to submit a public Recommendation through the Page’s Reviews section.
The Page Rating Is Removed
The recommendation score or Page rating will no longer be displayed publicly while the feature is disabled. Meta states that ratings and reviews are removed from the Page when Recommendations are turned off.
Existing Reviews Stop Appearing Publicly
Previous reviews and Recommendations will no longer be shown through the Page’s review feature. Turning off reviews is therefore useful when a business wants to remove the entire public review section rather than challenge one specific review.
Reviews May No Longer Support Facebook Discovery
Meta says that Recommendations can help people learn about a business and may make its Page easier to find in Facebook search. Disabling them may therefore remove a source of customer trust and Page discovery.
For that reason, businesses should usually consider reporting abusive reviews or responding professionally before disabling the feature completely.
Can You Turn Off Only Negative Reviews?
No. Facebook does not provide a setting that hides only negative Recommendations while keeping positive ones visible. A meta-analysis covering 156 studies, 214 effect sizes and 69,006 observations found review sentiment had the strongest relationship with purchase intention at r = 0.563. Read the meta-analysis.
You must choose between:
- Keeping the Reviews and Recommendations feature active for everyone.
- Turning the entire feature off.
- Reporting specific reviews that may violate Facebook’s rules.
A Page manager should not report a review simply because the customer gave negative feedback. Reporting is intended for content that may violate Meta’s Community Standards, such as spam, harassment, impersonation, threats, or other prohibited material. Meta confirms that Page reviews or Recommendations can be reported when they do not follow its standards.
Can a Facebook Page Delete an Individual Review?
A Page manager generally cannot directly delete a customer’s legitimate review.
The reviewer may be able to edit or delete feedback they submitted, while the business can report content that appears to violate Facebook’s policies. Meta’s Help Center identifies separate options for users to manage reviews they wrote and for businesses or users to report reviews that breach Community Standards.
If a review describes a genuine but negative customer experience, the more appropriate response is usually to:
- Reply calmly and professionally.
- Acknowledge the customer’s concern.
- Avoid arguing publicly.
- Offer to continue the conversation privately.
- Explain any resolution once the matter has been addressed.
A thoughtful response can demonstrate that the business takes customer service seriously, even when the original review is unfavorable.
Should You Turn Off Reviews on Your Facebook Page?
Turning reviews off may make sense when:
- The Page is receiving coordinated spam or harassment.
- Most reviews are unrelated to the actual business.
- The business is temporarily closed or changing ownership.
- The review feature is not part of the company’s reputation strategy.
- The team cannot currently monitor and respond to customer feedback.
However, disabling reviews also removes positive Recommendations, public ratings, and customer testimonials. Reviews can help prospective customers judge whether a business appears reliable, so turning them off should normally be a deliberate reputation-management decision rather than an immediate reaction to one complaint.
A better approach may be to keep reviews active while developing a clear process for monitoring, responding to, and reporting problematic content.
How to Turn Reviews Back On
You can reverse the change through the same setting:
- Switch into the Facebook Page.
- Open Settings & privacy.
- Select Settings.
- Click Page and tagging.
- Find Allow others to view and leave reviews on your Page?
- Turn the toggle on.
When Recommendations are enabled, logged-in Facebook users can publish Recommendations, view the Page’s rating, and see publicly shared reviews.
Is Hiding the Reviews Tab Enough?
Facebook allows Page managers to manage some Page sections, but the Reviews section may not always be removable through the standard section-management menu. Meta notes that certain sections—including Reviews—may be fixed and cannot simply be hidden from the Page’s section list.
Therefore, unchecking or rearranging Page tabs is not the most reliable way to stop reviews. Use the dedicated setting under Page and tagging to disable the review feature properly.
Final Thoughts
To switch off reviews on Facebook, open the business Page’s settings, select Page and tagging, and disable Allow others to view and leave reviews on your Page?
This removes the public rating and Review or Recommendation section for the entire Page. It does not provide a way to hide only selected negative reviews. When the problem involves a single fake, abusive, or spam review, reporting that content may be a better option than disabling all customer feedback.
Frequently Asked Questions (FAQs)
Can I completely turn off reviews on my Facebook business Page?
Yes. Switch into your Page and go to Settings & privacy → Settings → Page and tagging. Turn off Allow others to view and leave reviews on your Page?
What happens to my existing reviews when I turn them off?
Facebook removes the Reviews or Recommendations section, existing reviews, and the Page rating from public view. Visitors will also be unable to submit new Recommendations while the setting remains disabled.
Can I delete one negative Facebook review?
Page owners cannot simply delete a legitimate customer review. However, you can report a review if it contains spam, harassment, fake content, or something else that violates Facebook’s Community Standards.
Why can’t I see reviews that customers say they posted?
Check the Page’s Reviews or Recommendations section and sort it by the most recent posts. A review may also be unavailable because of its audience setting, removal under Facebook’s policies, or a temporary app-display problem reported by other Page owners.
Why is my rating below five stars when all visible reviews are positive?
Not every Recommendation included in the rating may be publicly visible to you. Audience restrictions, older ratings, and the removal of spam reviews can affect the number of visible reviews and the Page’s overall rating.
Why is the Reviews tab missing from my Facebook Page?
First, confirm that Recommendations are enabled and check under More, About, or Rating. Some Reddit users report that the tab appears on desktop or iOS but not in the Android app, suggesting that the problem may sometimes be related to Facebook’s interface or app version.
Can I turn reviews back on later?
Yes. Return to Page and tagging and enable the option allowing people to view and leave reviews. Once enabled, logged-in users can submit Recommendations and view the Page’s public rating again.
Why can’t I find the option to disable Facebook reviews?
Make sure you have switched from your personal profile into the Page itself. You may also need Facebook access with full control because Page settings cannot always be edited by users with limited or task-only access.
Is it better to disable reviews or respond to negative feedback?
Disabling reviews hides positive feedback along with negative feedback and may remove useful social proof. For one genuine complaint, a professional response is usually better; reserve reporting for spam or content that violates Facebook’s standards.
Can customers still leave comments after reviews are disabled?
Yes. Turning off Recommendations only disables the dedicated reviews feature. Comments on posts, messages, mentions, and other Page interactions are controlled through separate Facebook settings.